Contact & returns

At our company, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our contact and return policy is designed to ensure that our customers can easily reach us for any inquiries and understand the procedures for returning products if necessary.

For any questions or concerns regarding your order, our customer service team is available to assist you. You can reach us via email at thezoomerszzz@gmail.com. Our representatives are trained to handle a variety of inquiries, including product information, order status, and general assistance. We strive to respond to all inquiries within 24 hours during business days.

In the event that you need to return a product, we have established a straightforward return policy. Customers are eligible to return items within 7 days of receipt, provided that the products are in their original condition, unworn, and with all tags attached. To initiate a return, please follow these steps:

1. Contact our customer service team to request a return authorization. This step is crucial as it allows us to process your return efficiently.

2. Once you receive the return authorization, securely package the item and include a copy of your order confirmation or receipt.

3. Ship the package to the address provided by our customer service representative. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.

Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. Refunds will be processed within 7-10 business days after the return is approved. The refund will be issued to the original payment method used at the time of purchase.

We understand that sometimes products may not meet expectations, and we are committed to making the return process as smooth as possible. If you have any further questions regarding our contact and return policy, please do not hesitate to reach out to our customer service team.

Thank you for choosing our company. We appreciate your business and look forward to serving you in the future.